Answers to frequently asked questions about Valens Farms meat

 

TYPES OF FARMING

  • What does natural meat mean? And why is it cheaper than organic meat?
    • Natural beef is raised on a diet of grass (pasture) and a small amount of grain such as barley, oats and corn. The price difference reflects the certification process of the organic producers and the guidelines of the agency and their inspectors.
  • What is the difference between natural and organic meat?
    • Organic beef, like natural beef, is raised on a forage diet. These ruminant animals are designed to eat forage. They are both raised without any form of hormones or antibiotics. However, the difference is in the grain they are fed. Organic producers follow strict regulations to ensure that no herbicides or pesticides are used when growing their crops. Whereas natural beef is raised on forages and grains that are grown conventionally.
  • What does a 100% grass-fed animal mean? 
    • An animal that is raised strictly on grass only eats grass from birth to the end of its life. This also includes the mother who is on a forage diet.

    •   

FOOD PRESERVATION:

  • Are Valens products fresh or frozen?
    • Our products are sold frozen. They are packed fresh and vacuum sealed before freezing. Some products such as fresh deli meat and sausages are sold fresh.
  • How long can I keep vacuum-packed meat in my freezer?
    • Properly sealed and frozen meat can last up to a year in your freezer without any problems.
  • Once my meat has thawed, how long can I keep it in my refrigerator? 
    • Once you have thawed the meat of your choice, it is best to eat it within 3 to 5 days.

 

CUSTOMER DELIVERY:

  • When do I receive a delivery confirmation?
    • Once you have placed your order online. Please allow 1-2 business days to receive confirmation of your delivery date.
  • What days do you deliver?
    • Depending on your region, with an order placed between Friday and Monday, you should receive the order within the same week.
  • What is your delivery time frame? 
    • Deliveries are made between 7:00 am and 5:00 pm. In case of emergency with the driver or bad weather conditions, you will be contacted.
  • What do I do when I have to leave the house? 
    • If for any reason you have to leave your home. It is best to contact us as soon as possible to arrange a new drop-off point or delivery date.

 

RETURN AND REFUND:

  • Credits and returns are based on products missing from an order. (Not including out of stock products which should not be charged). Products received or unsealed etc. For any concerns, it is best to contact us for more information.

 

WATCH OURS EXPLANATORY VIDEOS!